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FAQ

  1. What company is used to ship orders?

Orders within the US and Canada are shipped via USPS.  

Orders to the UK are shipped via Royal Mail. 

Orders to Germany and Australia are shipped via DHL.

European countries excluding the UK and Germany are shipped via Post NL.  

Once we ship your order, we’ll email you the tracking number.  Packages can then be tracked at:

 

US and Canada:  www.usps.com

UK: http://www.royalmail.com

Germany:  https://www.globalmail.dhl.com/web/portal-asia/traceit 

Australia:  https://www.globalmail.dhl.com/web/portal-asia/traceit 

 

Other European Countries:  http://www.postnl.post/

  

  1. What form of payments are accepted?

We accept Visa, MasterCard, Amex, Discover and Paypal

 

  1. How can I add a discount on my order?

If you received a discount code from the Online Leggings Store, the code can be entered on the checkout page. 

 

  1. Which countries do we ship to?

We ship within the continental US, US territories, Alaska, Hawaii, Europe, Australia and Canada.  We also ship to P.O. boxes and APO/FPO/DPO addresses. 

 

  1. How long does delivery take? 

US: Your order should be delivered within 4 to 7 business days following order confirmation.

CANADA: Your order should be delivered within 6 to 8 business days following order confirmation. Please be aware that shipping time may vary due to Customs.

Europe: Shipping can take between 7 and 10 business days. Please be aware that shipping time may vary due to Customs.  

Australia: Shipping can take between 15 and 25 business days. Please be aware that shipping time may vary due to Customs.

If you have any issues with delivery, please email us at support@onlineleggingstore.com

 

  1. What do you charge for shipping and handling? 

US: subject to a flat rate shipping and handling fee of $4.95--we offer free shipping on US orders over $45.

Europe: orders shipping rates will depend on weight and destination, starting at $4.95 USD.

Canada and Australia: subject to a flat rate shipping and handling fee of $5.95

Europe: orders shipping rates will depend on weight and destination, starting at $4.95 USD.

 

  1. How can I track my package? 

Once your order has shipped, you will receive an email with the tracking number. Simply go to www.usps.com (US and Canadian orders), http://www.royalmail.com (UK orders) or http://www.postnl.post/ to track your package.  Please be aware that it may take up to 24 hours before your tracking information is updated.

 

  1. How do I return or exchange an item purchased?

Please review the Refund policy at the bottom of the page for complete details on refunds and exchanges.

 

  1. Will I be charged sales tax? 

We are required by law to collect sales or other applicable taxes, based on the order’s shipping address. The Online Legging Store follows state guidelines for determining taxes.  The tax amount displayed during the checkout process is an estimate and is labeled accordingly.

 

    10. Where is the sizing chart? 

Each product page contains a sizing chart below the product description.

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Director: onlineleggingstore San Diego, CA 92108 onlineleggingstore